Field – Solbeg

Main features

Suitable to
any ticket type

Relevant to
any ticket status

Applicable to
any user ticket field

System
aware

Advanced
interface

After installing the application, you can use an additional page of field settings. On this page, the Administrator can see a list of all types of tickets

Sightseengs

Ticket type – bookmarks at the top of the page
Ticket status – the name of one of the columns
Field – the name of one of the lines
The checkbox requires to fill out with this type of ticket, in this status.
Remember to click Save. Immediately after that, your settings will be applied to your Zendesk.

Additional details:

System fields – are not available for editing
The lines set by Admin Settings for Ticket Fields as Required to solve a ticket in the settings window are available on the Settings link.
The settings of one type of ticket can be completely copied to another type.

After successful installation your agents will see the notifications if some of the required fields are not filled. Please, notice that changes in the ticket won’t be saved.