Now any ticket field for any ticket type with any ticket status can be required to fill with the Field
any ticket type
any ticket status
any user ticket field
After installing the application, you can use an additional page of field settings. On this page, the Administrator can see a list of all types of tickets / statuses / fields and make them obligatory depending on your workflow.
- Ticket type - bookmarks at the top of the page
- Ticket status - the name of one of the columns
- Field - the name of one of the lines
- The checkbox requires to fill out with this type of ticket, in this status.
- Remember to click Save. Immediately after that, your settings will be applied to your Zendesk.
- System fields – are not available for editing
- The lines set by Admin Settings for Ticket Fields as Required to solve a ticket in the settings window are available on the Settings link.
- The settings of one type of ticket can be completely copied to another type.
After successful installation your agents will see the notifications if some of the required fields are not filled. Please, notice that changes in the ticket won’t be saved.
Are you interested in developing a similar solution for Zendesk?